FAQ

FREQUENTLY ASKED QUESTIONS

Find answers to the most common questions about Naqada products, orders, shipping, and care.

ABOUT OUR PRODUCTS

Are Naqada shawls handmade?

Yes. Our shawls and scarves are crafted by skilled artisans using traditional handweaving techniques in Upper Egypt.

Are the products exactly the same as shown in the photos?

Each piece is handmade, so small variations in texture, color, and finish may occur. These natural variations are part of the character of handmade textiles.

What materials are used?

The material varies by product. Please check the individual product page for the exact material and product details.

Can I see more photos of a product?

Yes. Product pages include multiple images whenever available. If you need additional details or photos, please contact our Customer Care team.

ORDERS

How can I place an order?

Choose your product and preferred variant, add it to your cart, and complete the checkout process with your contact and delivery information.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We will do our best to assist you before the order is shipped.

How can I track my order?

Once your order has been shipped, you can use the Bosta tracking number provided in your shipping confirmation message.

You can also visit our Track Your Order page for more information.

SHIPPING

How long does delivery take?

Delivery times may vary depending on your location and the shipping service. Please refer to our Shipping Policy for the latest delivery information.

Which areas do you deliver to?

We currently offer delivery within Egypt. Please contact us if you have a question about delivery to your area.

What happens if I am not available when my order arrives?

The delivery company may contact you to arrange another delivery attempt. Make sure your phone number and delivery details are correct when placing your order.

RETURNS & EXCHANGES

Can I return or exchange my order?

Please refer to our Returns & Refund Policy for the conditions and timeframe applicable to your order.

How do I request a return or exchange?

Contact our Customer Care team with your order details and we will guide you through the process.

PAYMENT

What payment methods are available?

Available payment methods are displayed during checkout.

Is online payment secure?

Payments are processed through the payment methods available at checkout. Never send your card details or payment information through social media or messaging apps.

NEED MORE HELP?

If you couldn't find the answer you're looking for, our Customer Care team is here to help.

CONTACT US